FAQs

What type of jewelry do you offer?

At Südara Jewelry, we believe that jewelry is more than just an accessory. It is a reflection of your unique style and personality. That's why we are passionate about offering a wide range of high-quality, timeless, and versatile jewelry pieces that will elevate your look and make you feel confident every day. 

Each piece is meticulously crafted with attention to detail, ensuring that you receive a truly exceptional piece of jewelry.

What is Gold-Plated jewelry?

Our gold-plated pieces are electroplated with 2 microns of real 14k and 18k gold and have a high quality stainless steel base. Stainless steel is resistant to corrosion and rusting. The gold finish is much thicker than average plating, and far more durable. Gold plated jewelry is an affordable alternative to solid-gold jewelry as it can last 3 or more years with proper care. We coat all of our pieces with an additional  e-coating for additional tarnish resistance.

What is Gold  Vermeil jewelry?

Gold vermeil (pronounced ver-may) is sterling silver that has been electroplated with solid gold. Our gold vermeil pieces are electroplated with 2.5 microns of real 14k and 18k gold and have a .925 sterling silver base. The finish is much thicker than the average plating, and extremely durable.  Besides solid gold, gold vermeil is the highest quality jewelry choice on the market - allowing you to get the luxurious look and feel of solid gold at a significantly lower price point. Gold vermeil jewelry can last 2 or more years with proper care.

When will my order ship?

Order Processing

Once your order is placed, our dedicated team begins processing it promptly. Please allow 3-5 business days (excluding holidays) for order processing. After processing, your shipment will be dispatched for delivery.

For orders within the United States, we offer free USPS shipping on all orders over $200. For orders under $200 and international orders outside of the United States, standard shipping rates will be calculated at checkout.

Once your order has been processed and shipped, the estimated delivery time is typically 5-7 business days. However, please keep in mind that delivery times may vary depending on the destination and any unforeseen circumstances.

While we make every effort to ensure timely delivery, please note that we are not responsible for any products that are damaged during shipping by postal carriers or any loss or theft of packages. We recommend contacting the carrier directly in such cases to initiate a claim.

Tracking Your Order

To track the progress of your order, you will receive a shipping confirmation email with a tracking number. This tracking number can be used on the carrier's website to get real-time updates on the status of your shipment.

I did not receive my order confirmation email. What should I do?

An order confirmation email is system generated and automatically sent out once your order is approved. If you did not receive your email, please check your spam folder or contact customer service and we will forward a copy of your order confirmation to your confirmed email address.

How much does shipping cost?

We are pleased to offer free USPS shipping on all United States orders over $200! For orders under $200 and international orders outside of the United States, standard shipping rates will be calculated at checkout.

Do you ship internationally?

We are pleased to offer international shipping to our customers around the world. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the order total or shipping cost. We recommend contacting your local customs office for more information on potential fees.

If you have any further questions or concerns regarding shipping, please don't hesitate to contact our customer support team at info@sudarajewelry.com. We are here to assist you and ensure that your shopping experience with Südara Jewelry is exceptional.

Why was my order declined?

Orders can be declined for multiple reasons. If the card used is expired or the billing information is incorrect,  the system will not authorize the order. When placing your order, please check to make sure all details have been entered completely and correctly and correspond to the card being used.